Apple reminds retail store employees: iPhone replacements for customers are now out of stock

Netease Technology News March 5, according to foreign media reports, Apple reminded retail store employees to pay attention to the shortage of replacement iPhones. It’s another sign that the Covid-19 pandemic has strained Apple’s supply chain.

According to Apple Store employees, the company recently told tech support staff at the stores that there will be a two to four-week shortage of replacement iPhones for severely damaged devices.

The employees, dubbed “geniuses,” were advised in a memo that they could proactively offer to customers that replacement iPhones could be mailed in, or iPhones offered for loan to ease delays caused by shortages.

Some Apple retail stores have also noticed shortages of individual parts, according to the employees, who asked not to be named. An Apple spokesman did not respond to a request for comment.

When a user brings a damaged iPhone to an Apple retail store, the company can replace individual parts such as the screen or camera. If the iPhone cannot be repaired, Apple usually offers an iPhone to replace the customer’s phone that has been repaired, but the replacement iPhone will not be brand new.

The lack of iPhone repair parts is one of the clear impacts of the coronavirus pandemic on Apple’s operations. Bloomberg News recently reported that Apple has begun to see shortages of iPad Pros, while iPhone 11 supply in international markets has also begun to tighten slightly. Apple has also restricted employee travel to mainland China, South Korea and Italy, and encouraged sick employees to take time off. It also requires employees to hold online meetings.

After being forced to temporarily close all 42 stores in mainland China due to the outbreak, Apple is also trying to quickly reopen those stores. As of Wednesday, 38 of Apple’s 42 stores in mainland China had reopened, according to an assessment of its retail website.

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Author: Yoyokuo